Fix faults faster using previous incidents

Technicians describe a fault and get solutions from previous incidents and the maintenance history

Needs setupAI Act: no extra obligationsMaking knowledge available on requestIndustry

Fits: Production, engineering & maintenance · Field service & trades · IT & software development

Whoever is standing at the machine sees in seconds how a similar fault was solved before, with the report number and the relevant section of the manual. The knowledge of experienced maintenance staff stays available at night and during holidays.

Is this for you?

  • You already record faults and actions in the maintenance system or shift log, even if the entries vary in quality.
  • The same faults keep recurring on the same or similar equipment.
  • A lot of know-how for fixing faults sits in a few heads, and downtime is expensive.
First step today

Export the fault reports for one piece of equipment from the last twelve months without names, and use the template below to find the most similar previous cases for a current fault. While doing so, check whether the history contains workarounds that must never be repeated.

How to go about it

  1. Select fault reports, maintenance history and manuals
  2. Clean up incidents and complete patchy entries
  3. Connect the assistant to the maintenance system and manuals
  4. Test with closed faults
  5. Approve it for the shifts at the equipment
  6. Analyse faults without a match

Templates to copy

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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

See the trainingOne-off per person, no subscription

Same approach, other use cases

4 more use cases follow the pattern “Making knowledge available on request”.

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G-IN-03 · Legal status 08.10.2026