Practise difficult customer conversations in role play
Employees practise difficult conversations such as negotiations or complaints in a role play with AI
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You practise negotiations or complaints as often as you like, without annoying a customer or tying up colleagues. In the real conversation, you have already said the important sentences once.
Is this for you?
- You have conversations that can quickly turn sour: price negotiations, complaints, payment reminders, rejections.
- You can describe typical situations without naming real customers.
- Role plays with colleagues rarely happen or make you uncomfortable.
First step today
Choose a difficult situation you know, describe it without real names and play it through for ten minutes using the template below. Then read the feedback and play the same scene a second time.
How to go about it
- Set the goal of the conversation and your room for manoeuvre
- Describe the other party and the difficulty level
- Start the role play
- Read the feedback and cross-check it
- Play short rounds regularly
- Adjust after real conversations
Templates to copy
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The complete guide
- 6 steps explaining exactly what to do
- 3 proven templates to copy into your own AI
- Safe use: data, checking, deciding, informing
- Pitfalls, effort and how to recognise success
With the training you get all 430 guides for as long as your access runs.
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Same approach, other use cases
5 more use cases follow the pattern “Practising & learning with AI”.
A-023 · Legal status 08.10.2026