Inform travellers about disruptions in their language

Transport and travel companies automatically inform travellers about disruptions in their language and suggest alternatives

Needs setupAI Act: no extra obligationsMonitoring & alertingPassenger transport & mobility, Hospitality, tourism & events

Fits: Marketing & communications · Customer service · Logistics & warehousing

In the event of a cancellation, delay or closure, travellers quickly get a clear message in their language, with an alternative route and the time of the next update. Fewer queues at the ticket desk and on the hotline, fewer missed connections.

Is this for you?

  • You have your own source of disruption information, such as a control centre, operational status or reports from partners, and ways to contact travellers (app, SMS, displays, announcements).
  • Many of your passengers or guests speak little or no German.
  • Alternatives such as replacement buses, another line or rebooking are defined before the disruption happens.
First step today

Take a made-up disruption, such as a closure between two stops with a replacement bus, and use the template below to write short messages in three languages. Have colleagues who speak these languages check the versions, and check that every detail comes from your situation report.

How to go about it

  1. Decide which disruptions are reported
  2. Define sources of disruption information and alternatives
  3. Set up automatic retrieval of the operational status
  4. Match the situation with alternative routes and those affected
  5. Send the message to travellers and staff
  6. Refine after a few weeks

Templates to copy

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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

See the trainingOne-off per person, no subscription

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GT-10 · Legal status 08.10.2026