Staff security lanes according to expected passenger numbers

Airports manage passenger flows and security checks

Needs setupAI Act: no extra obligationsPlanning assignments & processesPassenger transport & mobility

Fits: HR · Office, administration & casework · Logistics & warehousing

You open as many security lanes as the departure wave needs, and see bottlenecks the day before. Shorter queues at peak times, less idle time in quiet hours.

Is this for you?

  • You plan staff for security screening, check-in or border control based on the flight schedule and experience.
  • There is data on passenger numbers per hour and on throughput per security lane.
  • Long queues at peak times lead to complaints or missed flights.
First step today

For a sample day, take the expected passengers per hour at one checkpoint, the usual throughput per lane and the number of lanes. Use the template below to have a lane plan with a queue calculated, and compare it with the plan that applied on that day.

How to go about it

  1. Define the target waiting time and fixed requirements
  2. Record the passenger forecast and lane capacity
  3. Have a lane and staffing plan calculated
  4. Check the plan with shift supervisors and the authority
  5. Open lanes and manage the situation on the day
  6. Compare the forecast with real waiting times

Templates to copy

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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

See the trainingOne-off per person, no subscription

Same approach, other use cases

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PV-05 · Legal status 08.10.2026