Pre-sort direct messages and prepare replies

Social media and service teams have direct messages pre-sorted and replies prepared

Needs setupAI Act: no extra obligationsSorting & assigningAll industries

Fits: Social media & content · Marketing & communications · Customer service · Sales

Incoming direct messages are sorted by topic and urgency, and a draft reply is ready for each one. Urgent requests and genuine sales opportunities no longer get lost between spam and collaboration requests.

Is this for you?

  • You receive lots of direct messages on Instagram, Facebook, LinkedIn or TikTok about very different matters.
  • Several people share the inbox, and important messages sometimes get left unanswered.
First step today

Take twenty direct messages from last week, replace names and contact details with codes and have them sorted with the template below. Check whether the classification matches your own.

How to go about it

  1. Define categories and responsibilities
  2. Connect the inbox and tool securely
  3. Have messages sorted and drafts prepared
  4. Check the sorting and the drafts
  5. Send replies yourself or pass them on
  6. Fine-tune regularly

Templates to copy

Try it now
in the training
Analyse
in the training
Plan the rollout
in the training
Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

See the trainingOne-off per person, no subscription

Same approach, other use cases

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SO-05 · Legal status 08.10.2026