Write help articles from resolved support cases

Companies create FAQ and help articles from resolved support cases

Ready to goAI Act: no extra obligationsCreating documents from your own materialAll industries

Fits: Customer service · IT & software development

What the support team has already solved is available to customers as a help article. The same questions come up less often, and every step in the article is backed by real cases.

Is this for you?

  • The same requests come up in support again and again.
  • Resolved cases are documented with the solution in a ticket system or inbox.
  • There is a help page, an FAQ or a knowledge base that you want to fill.
First step today

Pick out three to five resolved cases on the same request, remove names, contact details and order numbers, and use the template below to have a help article written from them. Above all, check the “Not included” list and the open questions.

How to go about it

  1. Set the article type and structure
  2. Collect resolved cases on one request
  3. Have a draft article written from the cases
  4. Check steps and promises against the cases and the terms and conditions
  5. Approve and publish the article
  6. Maintain articles and standard text blocks

Templates to copy

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The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

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Same approach, other use cases

14 more use cases follow the pattern “Creating documents from your own material”.

Build a business plan and financial plan from your own figuresCreate candidate profiles from CV and interviewCreate requirements specifications from workshop recordingsHave AI draft specifications for tendersPlan units of work in line with the curriculumWrite funding applications and project reports from your documentsAnswer tender and supplier questionnaires from evidenceCreate exam questions from learning objectives and calibrate themCreate maintenance reports from measured values and photosCreate operating instructions and spare parts lists from design dataCreate pitch books and valuation analyses from your own dataCreate quotes from measurements and photos
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A-029 · Legal status 08.10.2026