Moderate hate comments and prohibited content

Platforms moderate hate comments and prohibited content

Needs setupAI Act: no extra obligationsChecking & moderating contentSocial media & creators, Games

Fits: Marketing & communications · Customer service · Legal & compliance · Creative & media production · Social media & content

Obvious spam and clear violations are pre-filtered, and the moderation team concentrates on the difficult cases. Every action is justified with your rule, and those affected can object.

Is this for you?

  • Your platform, community or game has so many comments, chat messages or uploads that the team cannot read everything.
  • There are community rules or terms of use that describe what is not allowed.
  • You have a moderation team that decides borderline cases.
First step today

Write ten sample comments of the kind that appear on your platform, without real usernames, including irony, a quotation used as counter-speech, an implied threat and spam. Have them classified against your community rules with the template below and check whether the AI recognises the borderline cases.

How to go about it

  1. Make your community rules checkable
  2. Bring reports and content into a queue
  3. Set up a pre-filter with your rules
  4. Pass borderline cases to trained moderators
  5. Take action and give reasons
  6. Fine-tune rules and filters

Templates to copy

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Plan the rollout
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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

See the trainingOne-off per person, no subscription

Same approach, other use cases

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SM-03 · Legal status 08.10.2026