Find process bottlenecks from system logs

Consultants identify bottlenecks and automation potential from system logs (process mining)

Needs setupAI Act: no extra obligationsAnalysing & reporting dataConsulting

Fits: Leaders & strategy · Customer service · Finance & accounting · Purchasing · IT & software development · Office, administration & casework · Production, engineering & maintenance · Logistics & warehousing

Using real timestamps, you see where cases get stuck and which detours they take, instead of only hearing how the process supposedly runs. From this, you derive evidence-based starting points for improvement and automation.

Is this for you?

  • The process runs in a system that stores processing steps with timestamps, such as an ERP, ticketing or workflow system.
  • Your client wants to know why cases such as invoice approval or order processing take so long.
  • You can get an export with case number, step and time.
First step today

Invent or disguise 6 to 10 cases of a familiar process, such as incoming invoices, with case number, step and time, without the names of the people handling them, and use the template below to determine variants and waiting times. Check one case by hand.

How to go about it

  1. Define the process and question with the client
  2. Export and clean the event log
  3. Have process variants and waiting times determined
  4. Check results against individual cases and with specialists
  5. Prepare bottlenecks and automation approaches
  6. Set up the analysis as ongoing process monitoring

Templates to copy

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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

See the trainingOne-off per person, no subscription

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BE-03 · Legal status 08.10.2026