Capture meter readings from customer photos

Utilities let customers submit meter readings by photo

Needs setupAI Act: no extra obligationsReading & capturing documentsEnergy supply

Fits: Customer service · Office, administration & casework

Customers photograph the meter, and the reading and meter number are read out and checked. Fewer typing errors, fewer estimated bills, fewer queries to customer service.

Is this for you?

  • Many of your customers still have meters that need to be read, and they report readings by card, phone or web form.
  • Wrongly reported readings lead to corrections, complaints and new bills.
  • You have a customer portal or an app into which a photo upload can be built.
First step today

Photograph your own electricity or gas meter at home and have the photo read with the template below. Take a second photo with a reflection or at an angle and compare how the uncertainty is shown.

How to go about it

  1. Define meter types and required information
  2. Collect photos via the portal and app
  3. Have the reading and meter number read out
  4. Check implausible readings in customer service
  5. Transfer the checked reading to the billing system
  6. Analyse misreadings and sharpen the photo instructions

Templates to copy

Try it now
in the training
Analyse
in the training
Plan the rollout
in the training
Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

See the trainingOne-off per person, no subscription

Same approach, other use cases

13 more use cases follow the pattern “Reading & capturing documents”.

Capture receipts and invoices automaticallyFind spare parts from a photo of the rating plateCapture deadlines and amounts from contractsCapture orders from emails automaticallyConsolidate portfolio statements from many banksDetermine quantities and bills of quantities from plansDictate care observations and have AI file themFind and redact personal data in documentsHave AI check travel expense receipts from photosHave AI pre-check applications for completenessHave AI suggest customs tariff numbers from goods descriptionsMake notes and old files searchable
‹ PreviousSee all use casesNext ›

EV-03 · Legal status 08.10.2026