Have AI agents fix standard incidents

Operations teams have standard incidents in systems fixed automatically

Needs setupAI Act: no extra obligationsAutomating processes with AI agentsDigital & tech

Fits: IT & software development

Recurring incidents such as full disks, hung services or expired certificates are fixed according to your runbook before anyone is woken up at night. The on-call team looks after what really needs experience.

Is this for you?

  • You have incidents that keep occurring in the same way and for which there is a written runbook with fixed steps.
  • Monitoring and alerts already run centrally, and every alert ends up in a ticket.
  • You can give an agent its own service account with tightly limited permissions and log all its actions.
First step today

Take an entry from your runbook for a frequent incident, remove server names, addresses and credentials, and use the template below to classify each step: automatic, only with approval, or for a person. First check the conditions under which the agent should stop.

How to go about it

  1. Write down a frequent incident and its runbook
  2. Clarify systems, service account and permissions
  3. Connect the agent to alerts and the runbook
  4. Only run each fix after approval
  5. Let the agent fix non-critical incidents on its own
  6. Check logs and mistakes weekly

Templates to copy

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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

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Same approach, other use cases

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G-DT-04 · Legal status 08.10.2026