Handle air passenger rights cases largely automatically

Law firms handle mass claims such as air passenger rights largely automatically

Needs setupAI Act: no extra obligationsAutomating processes with AI agentsLaw & tax

Fits: Customer service · Legal & compliance

Similar cases such as delays and cancellations run through a fixed process from enquiry to claim. Lawyers check the borderline cases and sign, instead of typing in flight data.

Is this for you?

  • Your firm handles many similar cases, e.g. air passenger rights, and the process is always the same apart from exceptions.
  • You have law firm software or case management in which every case is kept with documents and deadlines.
  • There are clear checking rules for when a case is a standard case and when it belongs on a lawyer’s desk.
First step today

Use the template below to have four made-up cases pre-sorted according to your checking rules, without real client data. Then recalculate the delays yourself and check whether the AI guessed a distance, a reason or a legal consequence anywhere.

How to go about it

  1. Write down the standard case and checking rules
  2. Clarify case management, inbox and access
  3. Set up an agent for pre-checks and drafts
  4. Have every case approved by a lawyer
  5. Hand over more routine work step by step
  6. Check logs, deadlines and errors

Templates to copy

Try it now
in the training
Analyse
in the training
Plan the rollout
in the training
Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

See the trainingOne-off per person, no subscription

Same approach, other use cases

13 more use cases follow the pattern “Automating processes with AI agents”.

Plan a content calendar and publish approved posts automaticallyCreate activity reports and invoices from recorded activitiesHave AI agents fix standard incidentsHave AI agents handle routine processesHave AI agents implement tickets on their ownHave AI match incoming payments to open invoicesHave AI prepare tax returns from last year and receiptsHave AI schedule meetings with several participantsHave AI send payment reminders in the right toneHave AI suggest time entries from calendars and documentsHave intercompany balances reconciled automaticallyHave AI sort online enquiries and arrange test drives
‹ PreviousSee all use casesNext ›

RS-05 · Legal status 08.10.2026