Write community rules and a moderation guide

Social media teams write community rules and a guide for moderating comments

Ready to goAI Act: no extra obligationsDrafting binding documentsAll industries

Fits: Social media & content · Marketing & communications · Legal & compliance · Customer service

You have clear rules you can point to when arguments break out in the comments, and a guide that says what you leave up, reply to, hide or report. Moderation becomes faster and fairer, no matter who is on duty.

Is this for you?

  • People comment, argue and sometimes insult each other under your posts.
  • Several people moderate, and so far everyone decides on gut feeling.
First step today

Collect five real comments from the last few weeks where you were unsure, and remove names and profile pictures. Use the template below to have a first draft of the community rules written, and check whether your five cases would be clearly decided with them.

How to go about it

  1. Clarify purpose and scope
  2. Collect real borderline cases
  3. Have rules and guide drafted
  4. Check legal and content aspects
  5. Publish and set up reply building blocks
  6. Discuss cases and sharpen the guide

Templates to copy

Try it now
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Use it as a team
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Plan the rollout
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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

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Same approach, other use cases

13 more use cases follow the pattern “Drafting binding documents”.

Create a social media guide for employeesHave AI draft employment references and written feedbackHave AI pre-draft privacy notices, T&Cs and policiesHave AI prepare risk assessments and safety briefingsPlan polls and prize draws with clear rulesCreate agency work contracts and assignment documents from checked modelsDraft commentary for regulatory and risk reportsDraft study reports and dossier texts from analysis tablesHave AI draft decisions and letters from standard text blocksHave AI draft written submissions from the case fileHave AI pre-draft care plans from the information collectionHave draft deeds prepared from preliminary meetings
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SO-21 · Legal status 08.10.2026