Pre-assess motor and building damage from photos

Insurers assess motor and building damage from photos

Needs setupAI Act: no extra obligationsInspecting by cameraInsurance

Fits: Field service & trades · Finance & accounting · Customer service

Simple claims such as parking dents, broken glass or storm damage to roofs and façades are classified and routed faster using the customer’s photos: photo-based settlement, partner garage, tradesperson or loss assessor. Claims handlers and field staff focus on the cases that really need an inspection.

Is this for you?

  • You settle many small and medium motor or building claims where an assessor or loss adjuster often goes out today, even though photos would have been enough.
  • Customers already send photos via app, portal or email, and you have closed claims with photos and final costs to compare against.
  • You can manage a project lasting several months with the claims department, IT and data protection.
First step today

Take five photos of dents, scratches or water stains whose outcome you know, e.g. from your training material or taken yourself on company cars and your own buildings, without number plates, people and addresses. Have them classified with the template below and compare the result with the assessor’s report or the repair. This shows you for which types of damage photos are enough and for which they are not.

How to go about it

  1. Define types of damage and the limits of photo-based settlement
  2. Set up a guided photo sequence for customers
  3. Prepare closed claims with final costs
  4. Measure accuracy and set thresholds
  5. Integrate the proposal into claims handling
  6. Regularly review deviations and forgeries

Templates to copy

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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

See the trainingOne-off per person, no subscription

Same approach, other use cases

24 more use cases follow the pattern “Inspecting by camera”.

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VS-01 · Legal status 08.10.2026