Answer and route calls with voice AI

Customer service answers calls with voice AI and routes requests to shorten waiting times on hold

Needs setupLabel the AICustomer dialogue by chat or phoneAll industries

Fits: Customer service · Office, administration & casework · Health & care

Callers say in their own words what it is about and go straight to the right team instead of waiting on hold. Simple questions such as opening hours or order status are answered immediately.

Is this for you?

  • Many calls first reach the switchboard and are then transferred.
  • A large share of requests are repeats and can be clearly assigned to a team.
  • Your phone system or customer service system can be connected to a voice assistant, or you want to check exactly that.
First step today

Write down twenty call notes from the last few days without names, phone numbers and customer numbers, and have them sorted by request and destination using the template below. This shows you what share of calls could be routed cleanly at all.

How to go about it

  1. Select the most frequent reasons for calling
  2. Decide what the voice AI says and what it never says
  3. Connect the voice assistant to the phone system and customer data
  4. Define handover to a person
  5. Launch with an AI notice in the greeting
  6. Review calls every week

Templates to copy

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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

See the trainingOne-off per person, no subscription

Same approach, other use cases

12 more use cases follow the pattern “Customer dialogue by chat or phone”.

Offer an AI companion for meditation and relaxationDevelop voice assistants for navigation, climate control and the owner’s manualHave an AI assistant resolve IT support requestsOffer an audio guide that answers visitors’ questionsAdvise website visitors on products with AIAnswer customer questions with a chatbotHave AI request missing documents in the customer portalOffer medication reminders and therapy support via an appPut together tailor-made trips in conversationTake tenants’ damage reports via chatLet side characters talk freely with playersPilot a conversation and reminder aid for dementia
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A-025 · Legal status 08.10.2026 · Direct dialogue with customers, citizens or patients (Art. 50(1))