Offer medication reminders and therapy support via an app

Patients receive medication reminders and therapy support via an app

Needs setupLabel the AICustomer dialogue by chat or phoneHealth

Fits: Customer service · Health & care

Patients are reliably reminded to take their medication according to plan and are supported in a friendly way through their therapy between appointments. Your practice or care service gets fewer routine questions on the phone.

Is this for you?

  • You are a practice, care service, clinic or app provider and support people on long-term medication or longer-term therapy.
  • The medication or therapy plan always comes from the doctor or therapist, never from the app.
  • You are prepared to have the boundary to a medical device reviewed before launch and to clearly label the app as AI at first contact.
First step today

Use the template below to write down the rules for your support app and test them in an AI assistant with six made-up messages, including a forgotten tablet and chest pain. Never enter data of real patients.

How to go about it

  1. Select the most common support situations
  2. Define fixed replies and exclusions
  3. Set up the app and connect it to the plan
  4. Arrange handover to the practice, care service and emergency services
  5. Launch and label it as AI support
  6. Evaluate conversations and tighten the limits

Templates to copy

Try it now
in the training
Analyse
in the training
Plan the rollout
in the training
Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

See the trainingOne-off per person, no subscription

Same approach, other use cases

12 more use cases follow the pattern “Customer dialogue by chat or phone”.

Offer an AI companion for meditation and relaxationDevelop voice assistants for navigation, climate control and the owner’s manualHave an AI assistant resolve IT support requestsOffer an audio guide that answers visitors’ questionsAdvise website visitors on products with AIAnswer and route calls with voice AIAnswer customer questions with a chatbotHave AI request missing documents in the customer portalPut together tailor-made trips in conversationTake tenants’ damage reports via chatLet side characters talk freely with playersPilot a conversation and reminder aid for dementia
‹ PreviousSee all use casesNext ›

G-GE-02 · Legal status 08.10.2026 · Direct dialogue with customers, citizens or patients (Art. 50(1))