Have an AI assistant resolve IT support requests

The IT department answers support requests via an assistant that, for example, resets passwords on its own

Needs setupAI Act: no extra obligationsCustomer dialogue by chat or phoneAll industries

Fits: IT & software development

Employees get help straight away with passwords, account lockouts, printers or remote access, even early in the morning. IT has more time for outages and projects.

Is this for you?

  • A large share of your tickets are repeats, such as locked accounts, forgotten passwords, printers or remote access.
  • There is a ticket system and a user directory with interfaces.
  • You have a secure second factor for confirming identity, such as an authenticator app.
First step today

Export the subject lines of the last 50 tickets without names or computer names and use the template below to have them sorted: solvable with a guide, solvable only after an identity check, always IT. This shows you a sensible scope for the assistant.

How to go about it

  1. Select the most frequent tickets
  2. Define solutions and hard limits
  3. Connect the assistant to the ticket system and user directory
  4. Arrange the handover to IT
  5. Launch and announce it internally
  6. Evaluate tickets and conversations

Templates to copy

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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

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Same approach, other use cases

12 more use cases follow the pattern “Customer dialogue by chat or phone”.

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A-079 · Legal status 08.10.2026