Offer an audio guide that answers visitors’ questions

Cities and museums offer audio guides that answer visitors’ questions

Needs setupAI Act: no extra obligationsCustomer dialogue by chat or phoneHospitality, tourism & events

Fits: Customer service

Visitors ask about what really interests them, such as “Why is the gate so narrow?”, and get an answer from your checked texts. Guided tours remain for everyone who wants a personal guide.

Is this for you?

  • You have checked texts on objects, stops or sights, for example from a catalogue, exhibition texts or a city tour.
  • Visitors often ask the same questions at the information desk or on tours.
  • Someone maintains the content after exhibition changes.
First step today

Take the text on one object or stop and use the template below to test whether an AI assistant answers visitor questions only from this text. Also ask something that is not in the text.

How to go about it

  1. Choose stops and common visitor questions
  2. Define answers and limits
  3. Set up the audio guide and connect it to the texts
  4. Arrange referrals to the information desk and tours
  5. Launch and point out the AI
  6. Evaluate questions and add to the texts

Templates to copy

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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

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Same approach, other use cases

12 more use cases follow the pattern “Customer dialogue by chat or phone”.

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GT-04 · Legal status 08.10.2026