Answer customer questions with a chatbot

Customer service answers standard questions round the clock with a chatbot

Needs setupLabel the AICustomer dialogue by chat or phoneAll industries

Fits: Sales · Marketing & communications · Customer service

Standard questions about opening hours, delivery status or prices are answered round the clock. Your team has time for the tricky cases.

Is this for you?

  • A large share of your enquiries are repeats.
  • There is a website, a customer portal or a messenger channel.
  • Someone in your team will maintain the answers after the launch too.
First step today

Take the last 50 customer enquiries, remove names and contact details, and have them sorted using the template below. The ten most frequent questions are your starting scope.

How to go about it

  1. Select the most frequent customer questions
  2. Set answers and limits
  3. Set up the bot and connect it to your content
  4. Arrange the handover to your team
  5. Launch and label as AI
  6. Review conversations every week

Templates to copy

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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

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Same approach, other use cases

12 more use cases follow the pattern “Customer dialogue by chat or phone”.

Offer an AI companion for meditation and relaxationDevelop voice assistants for navigation, climate control and the owner’s manualHave an AI assistant resolve IT support requestsOffer an audio guide that answers visitors’ questionsAdvise website visitors on products with AIAnswer and route calls with voice AIHave AI request missing documents in the customer portalOffer medication reminders and therapy support via an appPut together tailor-made trips in conversationTake tenants’ damage reports via chatLet side characters talk freely with playersPilot a conversation and reminder aid for dementia
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A-024 · Legal status 08.10.2026 · Direct dialogue with customers, citizens or patients (Art. 50(1))