Chat with customers live in their language

Customer service translates chats live to support customers in their own language

Needs setupAI Act: no extra obligationsTranslating & rewordingAll industries

Fits: Sales · Customer service

Your service team supports customers in Spanish, Polish or Turkish without anyone speaking the language. Customers write in their language, you reply in German, and misunderstandings about deadlines and promises are caught before sending.

Is this for you?

  • Your chats or contact forms regularly receive enquiries in languages that hardly anyone in the team speaks.
  • You use a chat or ticket system that has a translation feature or can have one connected.
  • Most enquiries are everyday cases such as delivery status, returns or appointment questions, not contract negotiations.
First step today

Write down a typical customer chat from your daily work with a made-up order number and no real names, and play it through in an AI assistant using the template below. Pay attention to which passages end up in the “Please check” list. This is a feasibility test, not live operation with real customer data.

How to go about it

  1. Set languages, requests and limits
  2. Prepare the chat system and standard replies
  3. Have messages translated in both directions
  4. Check promises, dates and technical terms
  5. Send the reply and inform customers
  6. Maintain a term list for products and procedures

Templates to copy

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Included in the training

The complete guide

  • 6 steps explaining exactly what to do
  • 3 proven templates to copy into your own AI
  • Safe use: data, checking, deciding, informing
  • Pitfalls, effort and how to recognise success

With the training you get all 430 guides for as long as your access runs.

See the trainingOne-off per person, no subscription

Same approach, other use cases

21 more use cases follow the pattern “Translating & rewording”.

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A-030 · Legal status 08.10.2026